We are delighted you have decided to use our website. By using our website you shall be legally bound by a number of Terms and Conditions. They are therefore important, so please take a few moments to carefully read them below. If you do not agree with Terms and Conditions set out below, please do not register or use the website.

1 Use of David Lloyd Leisure Shop

David Lloyd Leisure Shop is provided to you free of charge for your personal use subject to these Terms and Conditions. By using David Lloyd Leisure Shop, you agree to be bound by these Terms and Conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

2 Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on David Lloyd Leisure Shop site. The changes will apply to the use of David Lloyd Leisure Shop site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not use David Lloyd Leisure Shop. If you continue to use David Lloyd Leisure Shop after the date on which the change comes into effect, your use of the David Lloyd Leisure Shop site indicates your agreement to be bound by the new Terms and Conditions.

3 Registration & Purchase

To register or purchase from David Lloyd Leisure Shop, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

4 Shipping and Availability

All prices quoted within David Lloyd Leisure Shop include 15% VAT where appropriate, and an additional charge is made for postage unless otherwise stated. Postage is calculated by the weight of the order and delivery address – this cost is shown separately in the checkout before you enter your details for payment. We will endeavour to dispatch the goods within 7 days after your payment has been confirmed. If any item you have chosen is unavailable, we aim to contact you via email or phone immediately and offer you an alternative or cancel your order.

Delivery is only available within the UK, Northern Ireland and the Isle of Man.

5 Delivery – heavy, bulky or multiple orders

Due to the weight of some of the products, it may be necessary for a 2 man delivery. If this is the case, we will contact you to arrange a convenient delivery time. In some cases, David Lloyd Leisure Shop normal shipping rates may not apply – if this is the case, individual shipping rates are calculated based on the “ship-to” address. We will email you the approximate shipping charges for these items within 1 working day. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote.

6 Method of Payment

You can pay either by VISA, Electron, Master Card, Delta, Solo or Switch/Maestro. We are unable to accept AMEX, cheques, cash, or postal orders via the website. It is imperative you provide the cardholder's name as it is shown on the card, your address exactly as it appears on the card statement, the security number (last 3 digits of the number in the signature strip on the reverse of the card) and the issue number if relevant (Switch/Maestro). We use sophisticated fraud detection methods and if this information does not match the information held by the issuing company then payment may be rejected and we will not be able to process your order.

7 Exchange & Return Policy

We are committed to provide great products and customer service. If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the return is due to a faulty product or an error on our part.

8 Returning Items by Mail

• Fill out the following information on the back of your invoice when you return the goods.
• State the item(s) you are returning.
• State the reason for the return.
• Indicate whether you would prefer a refund to the credit card originally used, a cheque, or an exchange (we only offer an exchange for the same product).
• Small Items - Package the return securely (in the original packaging if possible) and include the packing slip. Packages must be returned pre-paid, and for your own protection, we recommend you use a recorded delivery service. If you want the delivery charge refunded please remember to include the receipt for this cost. Send the package to the Customer Services David Lloyd Leisure, C/O Direct2Fans Ltd, Unit 32, Wornal Park, , Worminghall, Buckinghamshire, HP18 9PH.
• Large Items – Please email us at sales@dllshop.co.uk or ring us on 0845 862 5381 and we will arrange a time to collect the items.
• Please note that refunds for cancellation and/or returns will be processed in the same form of payment originally used.

9 Complaints

We aim to deal with all complaints as effectively as possible. Your complaint may be emailed to sales@dllshop.co.uk or mailed to the Customer Services David Lloyd Leisure, C/O Direct2Fans Ltd, Unit 32, Wornal Park, , Worminghall, Buckinghamshire, HP18 9PH . We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

10 Availability of the David Lloyd Leisure Shop site

Although David Lloyd Leisure aim to offer you the best service possible, we cannot make any promises the services at the David Lloyd Leisure Shop site will meet your unique requirements. David Lloyd Leisure cannot guarantee the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at sales@dllshop.co.uk, and we will attempt to correct the fault as soon as possible. Your access to the David Lloyd Leisure Shop may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

11 Security & Privacy Policy

Security

This website takes precautions to protect users' information. David Lloyd Leisure uses secure server software (SSL) to ensure your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, David Lloyd Leisure will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server.

Privacy

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: Data Protection & Privacy Policy, David Lloyd Leisure, C/O Direct2Fans Ltd, Unit 32, Wornal Park, , Worminghall, Buckinghamshire, HP18 9PH. or by e-mail at sales@dllshop.co.uk

By becoming a subscriber and submitting your email address you are giving your consent to receive from us by e-mail our e-newsletter and details of other David Lloyd Leisure Shop special offers which we think may be of interest to you.

12 Legal Disclaimer

Accuracy

Content in David Lloyd Leisure Shop is intended to offer factual, up to date information on the subjects discussed, but in no way should it be regarded as a complete analysis of these subjects. Every effort is made to provide accurate information. However, protocols, policies, and other matters contained in this website are subject to change at any time, David Lloyd Leisure cannot be held responsible for the validity of the information contained in any reference noted herein, nor for the misuse of information or any adverse effects from use of any stated materials presented herein.

Warranties

Unless otherwise stated next to the product, this web site is provided on an "as is," "as available" basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty, nor shall members or visitors to the site rely on any such information or advice.

Disclaimer of Liability

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site, or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access.

States or Countries, which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Third Party Content

Some of the content on this website is supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.

Disclaimer of Endorsement

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as is an index in a public library.

Copyright:

Our Site contains trade and service marks belonging to third parties.

You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner.

Unless otherwise specified the copyright in the contents of all the pages in this site are owned or licensed to David Lloyd Leisure or are used with permission from the owner. The contents of this site may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of David Lloyd Leisure except when this occurs incidentally while using the site for private and non-commercial use.

Law and Jurisdiction:

Our Site is created and controlled by Direct2Fans Ltd., a company incorporated under the laws of England and Wales. Company No. 4993789

These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles or conflict of laws.